Privacy Policy
At TradeMaster ("we", "our", "us"), we are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices. By using our website and services, you agree to this Policy.
1. Information We Collect
We may collect the following categories of information:
- Account data: name, email, password (hashed), and profile preferences.
- Exchange/API data: exchange identifiers and API key metadata you provide to connect accounts. We never request withdrawal permissions.
- Usage data: device and browser info, IP address, pages visited, and interaction events for analytics and security.
- Support data: messages and attachments you send to our support channels.
2. How We Use Information
- Provide, maintain, and improve our services and features.
- Authenticate you and secure your account.
- Connect to exchanges via API keys you control and execute actions you authorize.
- Respond to inquiries, provide support, and send important notices.
- Analyze usage to enhance performance and user experience.
- Comply with legal obligations and enforce our Terms.
3. Legal Bases
Where required, we process personal data based on consent, contract performance, legitimate interests (such as product security and improvement), and legal obligations.
4. Sharing and Disclosure
- Service providers: we work with vetted vendors for hosting, analytics, and support. They process data on our behalf under contract.
- Compliance and safety: we may disclose information when required by law or to protect rights, safety, and integrity of our services.
- Business transfers: in case of merger, acquisition, or asset sale, your data may be transferred subject to this Policy.
5. Data Security
We use industry-standard safeguards such as encryption in transit, access controls, and secure infrastructure. No method of transmission or storage is 100% secure; we continuously improve our protections.
6. Your Rights & Choices
- Access, update, or delete your account information.
- Revoke API keys at your exchange at any time.
- Opt out of non-essential emails via unsubscribe links.
- Request a copy of your data or object to certain processing where applicable.
7. Cookies & Tracking
We use cookies and similar technologies to remember preferences, keep you signed in, and analyze traffic. You can control cookies in your browser settings; blocking some cookies may impact functionality.
8. Data Retention
We retain information as long as necessary for the purposes described or as required by law. You can request deletion of your account data; some logs may be retained for security and compliance.
9. International Transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses.
10. Children’s Privacy
Our services are not directed to children under 16. If we learn we collected personal data from a child without verifiable parental consent, we will delete it.
11. Changes to This Policy
We may update this Policy. Material changes will be posted on this page with an updated date. Continued use of the services constitutes acceptance.
12. Contact Us
If you have questions or requests regarding this Policy, contact us at privacy@trademaster.app.